Need help with your booking?
1. General Conditions of Use
•A one-night stay for two guests in a SUITE with VIP treatment and breakfast included.
• There are no date restrictions, with the exception of 31 December, when Vouchers are only valid for a discount.
• Suites may not be available for booking at some Hotels and Pousadas de Portugal within the scope of this offer. Alternatively, use your Voucher for any other type of room available at the time of booking.
• Vouchers can also be used as a discount on bookings for more than two people, for a one-night stay in any type of room, subject to availability.
• Only one Voucher can be used per booking and it may not combined with other discounts or promotions in force.
• Valid for 12 months from the date of your purchase.
• PRE-BOOKING is mandatory.
• Available for use at more than 60 Pousadas de Portugal and Pestana Hotel Group hotels in Portugal.
2. Where can I use Vouchers?
PESTANA POUSADAS DE PORTUGAL
NORTHERN REGION: Pousada Porto - Rua das Flores | Pousada Mosteiro de Guimarães | Pousada Viana do Castelo | Pousada Mosteiro de Amares | Pousada Caniçada, Gerês | Pousada Valença do Minho | Pousada Bragança CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada Ria LISBON: Pousada Lisboa | Pousada Alfama | Pousada Queluz | Pousada Castelo Palmela | Pousada Castelo Óbidos | Pousada Vila Óbidos | Pousada Ourém
ALENTEJO: Pousada Convento Évora | Pousada Castelo Alcácer do Sal | Pousada Convento Vila Viçosa | Pousada Convento Arraiolos | Pousada Castelo Estremoz | Pousada Convento Beja | Pousada Marvão | Pousada Mosteiro do Crato ALGARVE: Pousada Sagres | Pousada Palácio de Estoi | Pousada Convento Tavira | Pousada Vila Real de Santo António AZORES: Pousada Forte da Horta | Pousada Forte Angra do Heroísmo MADEIRA: Pestana Churchill Bay
PESTANA COLLECTION HOTELS
NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana Porto - A Brasileira LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais
PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa MADEIRA: Pestana CR7 Funchal
PESTANA HOTELS & RESORTS
NORTHERN REGION: Pestana Douro Riverside LISBON: Pestana Cascais | Pestana Sintra Golf | Pestana Rua Augusta Lisboa ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor South Beach | Pestana Alvor South Beach – Sea Deck | Pestana Viking | Pestana Vila Sol AZORES: Pestana Bahia Praia MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Vila Lido | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village
3. What does using a Voucher for a discount mean?
At times, or at Pousadas and hotels where Vouchers cannot be used for a one-night stay, the face value of the Voucher can be deducted from the amount of the flexible rate in force. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted. Vouchers cannot be used for a discount on promotional rates.
4. How do I obtain my Voucher once I have paid?
You can receive your Voucher either in digital or physical format. Just select one of the options at the time of your purchase on pestana.com. Digital Vouchers are sent to the email address provided immediately. If you opt for a physical Voucher, it will be delivered free of charge within 72 hours. You can also buy them at any Pousada de Portugal or Pestana Hotel in Portugal.
Payments made through an ATM can take up to 48 hours to be processed (working days). If you pay through an ATM at the weekend, payment confirmation will only be processed on the first subsequent working day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.
5. How do I book?
You MUST PRE-BOOK if you wish to use a Voucher.
1. Go to the pestana.com website
2. Choose a Pousada de Portugal or Pestana Hotel in Portugal
3. Choose your dates
4. Type the number found next to the barcode into the "Code/Voucher" field
5. Conclude the booking
You MUST present your Voucher at the time of use. Failure to do so will result in your stay being charged in accordance with the rate available on pestana.com.
6. Can I use a Voucher to book for more than two guests?
Your Voucher is valid for a one-night stay for two guests in a Suite. If you intend to make a booking for more than two guests for one night, you can use the Voucher as a discount on any type of room, subject to availability.
7. Can I cancel a booking with a Voucher?
Bookings can be cancelled up to 48 hours before check-in. There is no limit on cancellations within the 12-month validity period. If you do not ask us to cancel your booking up to 48 hours before check-in and you fail to show up, your Voucher will be considered as used.
8. Can I make a booking while the Voucher is valid and stay at the Pousada/hotel after the 12-month period?
No. You need to check out within the 12-month validity period, after which your Voucher will have expired.
9. Am I entitled to an extra bed?
Your Voucher is valid for two guests in a SUITE. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.
10. How long are Vouchers valid for? Can they be extended?
Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.
11. Can I exchange or return my Voucher after I have completed my purchase?
Vouchers cannot be exchanged or returned once redeemed. You can exchange your Voucher up to 30 days before it expires. The amount of the exchange must be greater than the amount of the original purchase upon presentation of your invoice, and it will be processed at the amount of the initial cost of the Voucher. We do not exchange Vouchers purchased at retail outlets. Vouchers cannot be exchanged for cash or for any product or service other than that purchased. You can return Vouchers up to 15 days after the date of your purchase.
The Pestana Hotel Group may temporarily or definitively close Hotels or Pousadas de Portugal due to reasons of force majeure.
Voucher conditions are subject to change with no prior notice.