The Pestana Group is Portugal’s largest international tourism and leisure group and one of the largest in Europe where it ranks 25th.
There are eight business divisions operating under the Pestana brand including Hotels & Resorts, Pousadas de Portugal, Holiday Ownership, Gaming, Travel, Golf and Residence, Industry and International Business Centre of Madeira.
Starting with a 300 bedroom hotel in Madeira Island in 20th November 1972, the family owned Pestana Group has grown steadily and currently includes in its portfolio of 87 four and five star hotels worldwide with four brands: Pestana Hotels & Resorts, Pousadas de Portugal, Pestana Pousadas de Portugal and Pestana CR7.
The Pestana Group is Portugal’s largest international tourism and leisure group and one of the largest in Europe where it ranks 25th.Read more
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Other Business Areas
Golf, Casino, Airline, Realestate and SpasRead more
The Pestana Group, is the largest portuguese group in the Tourism area with 38 hotels in 3 continents, 41 Pousadas de Portugal, Time sharing, several golf courses, touristic real estate, gambling license in Madeira Island (Madeira Casino), a charter airline and tour operators.Read more
Guaranteeing the rights of the Customer
The Pestana Customer Ombudsman aims to promote and safeguard the rights, guarantees and legitimate interests of its customers with respect to services provided by its hotel establishments.Read more
Assuming that in the uncertain world we live in trust is a valuable asset, the Pestana Customer Ombudsman's mission is to contribute to strengthen confidence in the relationship between the Group and its Customers, with a view to improve both customer satisfaction ratings and the Group's performance.