¿Necesita ayuda con su reserva?
Pestana Management - Serviços de Gestão S.A. (“Controller” or “Pestana Hotel Group”), a limited company with its headquarters at Rua Jau, No. 54, 1300 - 314 Lisbon, registered at the Lisbon Commercial Registry Office under the unique registration number and legal entity number 511230397, provides the websites www.pestana com, www.secure.pestana.com, www.pousadas.pt, www.pestanacollection.com, www.pestanacr7.com and www.pestanahotelsresorts.com (hereinafter. the “Pestana Domains”), acting as the responsible party for the processing of personal data for the data processed under this Policy.
Note that this Policy is not applicable to third party websites that can be accessed through links available on the Digital Channels. Additionally, this Policy does not regulate the processing of data carried out by third parties when they obtain data through the cookies installed. These data processing operations are the responsibility of the third parties who collect them.
1. What are cookies?
Cookies are small information files, usually in html format, stored by a website in your equipment (computer, laptop, smartphone, tablet, etc.). All cookies and other tracking technologies, such as tags, pixel tags, web beacons, user IDs or other technological forms that may be developed, are regulated by this Policy (jointly, “Cookies”).
On each visit to the Digital Channels, your internet browser permits access to the Cookies installed on your equipment, allowing the recognition and memorisation of your digital identifier (when applicable), as well as the immediate activation of your usage preferences. These Cookies will only be placed on your device with your express and opt-in consent, except in the case of strictly necessary cookies which are required for the Digital Channels to work.
Regarding strictly necessary cookies, users may delete them or set up their device to ensure that they are automatically blocked according to the instructions provided under Section 7 (Security, management and blocking of Cookies).
2. What are the cookies used for?
Cookies may be used to ensure that the Digital Channels essential features remain in working order, to improve its performance and to allow the collection of certain user’s information and preferences. Cookies may also be used to show advertisements that are more relevant for your interests, in accordance with your browser history and Cookies already installed.
The Digital Channels may set different types of cookies, with which category being related to a different purpose:
- Strictly Necessary Cookies – Without these cookies we cannot provide you access to core features of the Digital Channels and/or access functionalities explicitly requested by you. These may be required to provide you access to features such as hotel reservations, allow you to access your website account and ensure the security of your navigation. You may configure your browser to block or alert you about these cookies. However, note that his may affect core features of the website.
- Personalisation Cookies – By using these cookies it is possible to offer a more tailored browsing experience and provide access to features that, while not strictly necessary, may enrich your navigation.
- Analytics Cookies – These cookies are used to collect statistical information. Through this information, website owners are able to analyse how their websites are used and how users interact with the different webpages. These cookies may also be used, along with advertising cookies, to count the interactions with the advertisements on the website.
- Advertising Cookies – Through these cookies it is possible to make advertisements that are more relevant and attractive to both users and advertisers. These cookies may be used to show you personalised advertisements that are in line with your preferences and to avoid showing you promotional information that you have already seen or have marked as irrelevant. They can also be used to improve reporting on campaign performance.
- Location Data – when you expressly authorise us to do so, we may collect data about your location to provide you with a service that depends on the use of your location.
You may find here more detailed information regarding the Cookies we use and their main characteristics, including who is the controller, mode of operation, purpose, retention period, and sharing of data with third parties.
4. Who is the entity responsible for placing the Cookies?
Each Cookie has a domain name associated with it, and may be classified, with respect to its origin, by the following categories:
- First party Cookies: managed and stored by the domains of the Controller or its affiliates.
-Third party cookies: Cookies placed on the user’s device through a domain or device managed by a third party whose content or technological solution is integrated within the Digital Channels. In this case, the third party may process data collected through Cookies and Pestana Hotel Group may be unable to configure/change the cookies’ operation.
You may find more information regarding the first and third party Cookies we used in the hyperlink provided in the previous section.
5. Cookie duration
Regarding their duration (storage period), cookies may be classified as follows:
-Session cookies: these cookies will be deleted when or shortly after the user ends the browser session or closes the browser or application used to access the Digital Channels.
-Persistent cookies: stored for longer periods, to delete these cookies either an active action by the user or the end of the defined storage period is required.
6. Security, control and blocking of cookies
The Controller is currently testing, for a limited time, a new booking engine for reservations. The Pilot is currently in use in the Hotels Pestana Dom João II and Pestana Casino Park and may require the use of additional cookies not referred in the list under Point 3. All cookies used for this Pilot are strictly necessary to make available the booking functionalities under the system currently being tested.
In the webpages where the new booking engine is being tested, for a limited time period, you may be presented with a specific cookie banner regarding the webpages where the engine is being tested.
During this Pilot,
this additional cookies may be used
7. Security, control and blocking of cookies
As cookies may be intercepted or altered, the following security actions are taken:
- Sensitive information such as passwords or personal data used for the purpose of booking reservations, such as the customer's address or telephone number, is not stored;
- Unsecured orders (HTTP) are not sent when cookies are sent to the browser in plain text and may be intercepted
To protect the users’ rights and their privacy and data protection, the Digital Channels make available a cookie management tool. By using this feature, the users can, at any time, manage a number of aspects of their cookie preferences, including obtaining information about the Cookies used or withdrawn consent for Cookie storage and access. Our cookie management tool can be accessed by clicking in the button below.
Alternatively, most browsers allow users to control, through their settings, the Cookies that are stored on their device and to review which Cookies are used, deleting them immediately if they no longer want to allow Cookies to be stored. Users can also change their browser settings to disable the storage of cookies or to notify them whenever a new cookie is set:
- For more information regarding “Private Browsing” and cookie management on Google Chrome, click
- For more information regarding “Private Browsing” and cookie management on Microsoft Edge, click
- For more information regarding “Private Browsing” and cookie management on Firefox, click
- For more information regarding “Private Browsing” and cookie management on Internet Explorer, click
- For more information regarding “Private Browsing” and cookie management on Opera, click
- For more information regarding “Private Browsing” and cookie management on Safari, click
Users should be aware that disabling Cookies on their browser settings can have an impact on the functioning of our Digital Channels, as the settings in most current browsers are not detailed enough to allow users to disable all Cookies that are not strictly necessary for the proper functioning of the websites they visit. On devices offering such features, users can have greater control over their Cookies by using free extensions available online.
Last amended: 09/02/2022