Questions related with vouchers, where to use, how to use, delivery and returns or exchanges.

  • Terms and Conditions Gourmet Voucher

    1. What are the conditions for using the Voucher?
    •Available for use at more than 50 Pestana Hotel Group restaurants in Portugal
    • The Voucher is worth 1 Meal for 2 people with a select menu. Some restaurants may offer the buffet option only • Includes a starter, main course, dessert, coffee and the Chef's special offer. Drinks are not included
    • Valid for 12 months from the date of purchase

    2. On which dates is the Voucher not available for booking?
    On the 24th, 25th and 31st December and Easter Sunday

    3. Which Pousadas and Hotels in Portugal accept the Voucher?

    POUSADAS DE PORTUGAL
    NORTHERN REGION:Pousada do Porto | Pousada Mosteiro de Guimarães | Pousada de Viana do Castelo | Pousada Mosteiro de Amares | Pousada da Caniçada

    CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada da Ria

    LISBON: Pousada de Ourém | Pousada Palácio de Queluz | Cozinha Velha – Palácio de Queluz | Pousada Castelo de Palmela

    ALENTEJO: Pousada Castelo Alcácer do Sal | Pousada Convento Vila Viçosa | Pousada Convento de Évora | Pousada Convento de Arraiolos | Pousada Convento de Beja | Pousada Marvão | Pousada Mosteiro do Crato | Pousada Castelo de Estremoz

    ALGARVE: Pousada de Sagres | Pousada Estoi | Pousada de Tavira | Pousada de Vila Real de Santo António

    AZORES : Pousada Forte da Horta

    MADEIRA: Pestana Churchill Bay

    PESTANA COLLECTION HOTELS
    NORTHERN REGION: Pestana Palácio do Freixo | Pestana Porto - A Brasileira

    LISBON: Pestana Palace – Bar Allegro | Pestana Cidadela Cascais – Taberna da Praça and Maris Stella P

    ESTANA CR7 HOTELS
    LISBON: Pestana CR7 Lisboa

    MADEIRA: Pestana CR7 Funchal

    PESTANA HOTELS & RESORTS
    NORTHERN REGION: Pestana Douro Riverside LISBON: Pestana Cascais | Pestana Sintra Golf

    ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor South Beach | Pestana Alvor South Beach - Seadeck | Pestana Viking | Pestana Vila Sol

    AZORES: Pestana Bahia Praia

    MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Palms | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village

    4. How do I obtain my Voucher once I have paid?
    You can choose to have your Voucher delivered in physical or digital format at the time of your purchase.
    •Physical Vouchers are delivered by CTT Expresso to the address provided at the time you complete your purchase. Deliveries to Mainland Portugal and the Islands may take 48 hours (business days) from the date of payment. International deliveries may take up to 12 days.
    •Digital Vouchers are delivered to the e-mail address provided in the purchase process as soon as your payment has been confirmed.
    If you pay through an ATM at the weekend, confirmation of payment will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

    5. How do I book?
    You MUST PRE-BOOK if you wish to use a Voucher. You should contact the Pousada de Portugal or the Hotel to check availability and then proceed with your booking. When booking, check whether the option is a select menu or a buffet to ensure that the booking is in accordance with your expectations. The booking code can be found next to the barcode on the back of the box. You MUST hand over the voucher at the time of use.

    6. Can I use more than 1 Voucher per booking?
    You can only use 1 Voucher per booking and they can´t be combined with other discounts or promotions in force.

    7. How long are Vouchers valid for? Can they be extended?
    Your Voucher is valid for 12 months and can´t be extended; it will be cancelled automatically once the expiry date has passed.

    8. Can I exchange or return a voucher or ask for a refund?
    Vouchers can´t be exchanged or returned once opened.
    Returns - up to 15 days after the date of purchase.
    Exchanges - up to 30 days prior to the expiry date. The exchange value must be greater than the original purchase value upon presentation of the invoice. We do not exchange Vouchers purchased at retail outlets. Vouchers can´t be exchanged for cash or for any product or service other than that purchased. Refunds - Vouchers are non-refundable through the use of a service with a lower value.

    The Pestana Hotel Group may close hotels on a temporary or permanent basis due to reasons of force majeure, in which case the hotel(s) in question will be temporarily excluded from the scope of this agreement. The Pestana Group will always undertake to forward requests to other hotels when justified.

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  • Terms and Conditions Premium Check In Voucher

    1. What are the conditions for using Vouchers?

    POUSADAS DE PORTUGAL
    • Book 2 nights for 2 guests in a Standard room with breakfast included from Sunday to Thursday
    • Book 1 night for 2 guests in a Standard room with breakfast included on Fridays, Saturdays, eves of public holidays and public holidays
    • Vouchers are valid exclusively to obtain a discount on any date at Pousada Castelo de Óbidos, Pousada do Porto, Pousada de Lisboa, Pousada Convento de Tavira and Pousada Convento de Évora

    PESTANA HOTELS RESORTS | PESTANA COLLECTION HOTELS | PESTANA CR7 HOTELS
    • Vouchers are valid exclusively to obtain a discount, on any date

    2. Are there any special times when I can´t use a Voucher for a night´s stay?
    Yes, but they can always be used to obtain a discount:
    1 April to 30 September
    15 December to 2 January
    Easter (Wednesday to Sunday)

    3. Can I use a voucher to make a booking for more than 2 guests?
    If you prefer to make a booking for more than 2 guests per room or in a room other than a Standard one, the Voucher will be valid exclusively to obtain a discount.

    4. What does being able to use a Voucher to obtain a discount mean?
    At times or at Pousadas and Hotels where the Voucher can´t be used for a night´s stay, you can use your it by deducting the face value of the Voucher from the flexible rate. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted.
    Premium Check-in: €149
    Luxury: €199
    50-year Gold: €399

    5. Which Pousadas and Hotels in Portugal accept the Voucher?

    POUSADAS DE PORTUGAL
    NORTHERN REGION:Pousada do Porto | Pousada Mosteiro de Guimarães | Pousada de Viana do Castelo | Pousada Mosteiro de Amares | Pousada da Caniçada | Pousada de Valença do Minho | Pousada de Bragança

    CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada da Ria

    LISBON: Pousada de Lisboa | Pousada Palácio de Queluz | Pousada Castelo de Palmela | Pousada Vila de Óbidos | Pousada Castelo de Óbidos | Pousada de Ourém

    ALENTEJO:Pousada Castelo Alcácer do Sal | Pousada Convento de Évora | Pousada Convento Vila Viçosa | Pousada Convento de Arraiolos | Pousada Castelo de Estremoz | Pousada Convento de Beja | Pousada Marvão | Pousada Mosteiro do Crato

    ALGARVE: Pousada de Sagres | Pousada Estoi | Pousada de Tavira | Pousada de Vila Real de Santo António

    AZORES: Pousada Forte da Horta | Pousada de Angra do Heroísmo

    MADEIRA:Pestana Churchill Bay

    PESTANA COLLECTION HOTELS
    NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana Porto - A Brasileira

    LISBON: Pestana Palace | Pestana Cidadela Cascais

    PESTANA CR7 HOTELS
    LISBON: Pestana CR7 Lisboa

    MADEIRA: Pestana CR7 Funchal

    PESTANA HOTELS & RESORTS
    NORTHERN REGION: Pestana Douro Riverside

    LISBON:Pestana Cascais | Pestana Sintra Golf | Pestana Lisboa Vintage

    ALGARVE:Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor Beach Villas | Pestana Delfim | Pestana Alvor South Beach | Pestana Alvor Atlântico | Pestana Alvor Park | Pestana Viking | Pestana Vila Sol | Pestana Gramacho Residences | Pestana Carvoeiro Golfe - AL | Pestana Palm Gardens

    AZORES: Pestana Bahia Praia

    MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Palms | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village| Pestana Royal | Pestana Porto Santo | Pestana Colombos | Pestana Ilha Dourada

    6. How do I obtain my Voucher once I have paid?
    You can choose to have your Voucher delivered in physical or digital format at the time of your purchase.
    •Physical Vouchers are delivered by CTT Expresso to the address provided at the time you complete your purchase. Deliveries to Mainland Portugal and the Islands may take 48 hours (business days) from the date of payment. International deliveries may take up to 12 days.
    •Digital Vouchers are delivered to the e-mail address provided in the purchase process as soon as your payment has been confirmed.
    If you pay through an ATM at the weekend, confirmation of payment will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

    7. How long are the vouchers valid for? Can it be extended?
    Your Voucher is valid for 12 months and can´t be extended; it will be cancelled automatically once the expiry date has passed.

    8. Can I exchange or return a voucher or ask for a refund?
    Vouchers can´t be exchanged or returned once opened.
    Returns - up to 15 days after the date of purchase. Exchanges - up to 30 days prior to the expiry date. The exchange value must be greater than the original purchase value upon presentation of the invoice. We do not exchange Vouchers purchased at retail outlets. Vouchers can´t be exchanged for cash or for any product or service other than that purchased. Refunds - Vouchers are non-refundable through the use of a service with a lower value.

    9. How do I book?
    You MUST PRE-BOOK if you wish to use a Voucher.
    1. Go to the pestana.com website
    2. Choose a Pousada or Hotel
    3. Choose your dates
    4. Type the number next to the bar code into the "Special Prices" field
    5. Conclude the booking
    Handing over the Voucher at the time of use is MANDATORY. If the absence thereof, your stay will be charged in accordance with the rate available on pestana.com

    10. Can I use more than 1 Voucher per booking?
    You can only use 1 Voucher per booking and they can´t be combined with other discounts or promotions in force.

    11. Can I make a booking while the Voucher is valid and stay at the pousada/hotel after the 12-month period?
    No. You need to check-out within the 12-month period, after which your Voucher will have expired.

    12. Am I entitled to an extra bed?
    Vouchers are valid for 2 guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

    13. Can I cancel my booking?
    Vouchers are valid for 2 guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

    The Pestana Hotel Group may close hotels on a temporary or permanent basis due to reasons of force majeure, in which case the hotel(s) in question will be temporarily excluded from the scope of this agreement. The Pestana Group will always undertake to forward requests to other hotels when justified.

    Read more
  • Terms and Conditions Luxury Voucher

    1. What are the conditions for using Vouchers?

    POUSADAS DE PORTUGAL
    • Book 2 nights for 2 guests in a Standard room with breakfast included from Sunday to Thursday
    • Book 1 night for 2 guests in a Standard room with breakfast included on Fridays, Saturdays, eves of public holidays and public holidays
    • Vouchers are valid exclusively for a 1-night stay for 2 guests in a Standard room with breakfast included at Pousada Castelo de Óbidos, Pousada do Porto, Pousada de Lisboa, Pousada de Tavira and Pousada de Évora

    PESTANA COLLECTION HOTELS
    • Book 1 night for 2 guests in a Standard room with breakfast included.

    PESTANA HOTELS RESORTS | PESTANA CR7 HOTELS
    • Vouchers are valid exclusively to obtain a discount, on any date

    2. Are there any special times when I can´t use a Voucher for a night´s stay?
    Yes, but it can always be used to obtain a discount:
    1 June to 30 September
    15 December to 2 January
    Easter (Wednesday to Sunday)

    3. Can I use a voucher to make a booking for more than 2 guests?
    If you prefer to make a booking for more than 2 guests per room or for a room other than a Standard one, your Voucher will be valid exclusively for obtaining a discount.

    4. What does being able to use a Voucher to obtain a discount mean?
    At times or at Pousadas and Hotels where Vouchers can´t be used for a night´s stay, you can use it by deducting the face value of the Voucher from the flexible rate. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted.
    Premium Check-in: €149
    Luxury: €199
    50 Year Gold: €399

    5. Which Pousadas and Hotels in Portugal accept Vouchers?

    POUSADAS DE PORTUGAL
    NORTHERN REGION: Pousada do Porto | Pousada Mosteiro de Guimarães | Pousada de Viana do Castelo | Pousada Mosteiro de Amares | Pousada da Caniçada | Pousada de Valença do Minho | Pousada de Bragança

    CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada da Ria

    LISBON: Pousada de Lisboa | Pousada Palácio de Queluz | Pousada Castelo de Palmela | Pousada Vila de Óbidos | Pousada Castelo de Óbidos | Pousada de Ourém

    ALENTEJO: Pousada Castelo Alcácer do Sal | Pousada Convento de Évora | Pousada Convento Vila Viçosa | Pousada Convento de Arraiolos | Pousada Castelo de Estremoz | Pousada Convento de Beja | Pousada Marvão | Pousada Mosteiro do Crato

    ALGARVE: Pousada de Sagres | Pousada Estoi | Pousada de Tavira | Pousada de Vila Real de Santo António

    AZORES: Pousada Forte da Horta | Pousada de Angra do Heroísmo

    MADEIRA: Pestana Churchill Bay

    PESTANA COLLECTION HOTELS
    NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana Porto - A Brasileira

    LISBON: Pestana Palace | Pestana Cidadela Cascais

    PESTANA CR7 HOTELS
    LISBON: Pestana CR7 Lisboa

    MADEIRA: Pestana CR7 Funchal

    PESTANA HOTELS & RESORTS
    NORTHERN REGION: Pestana Douro Riverside

    LISBON: Pestana Cascais | Pestana Sintra Golf | Pestana Lisboa Vintage

    ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor Beach Villas | Pestana Delfim | Pestana Alvor South Beach | Pestana Alvor Atlântico | Pestana Alvor Park | Pestana Viking | Pestana Vila Sol | Pestana Gramacho Residences | Pestana Carvoeiro Golfe - AL | Pestana Palm Gardens

    AZORES: Pestana Bahia Praia

    MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Palms | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village| Pestana Royal | Pestana Porto Santo | Pestana Colombos | Pestana Ilha Dourada

    6. How do I obtain my Voucher once I have paid?
    You can choose to have your Voucher delivered in physical or digital format at the time of your purchase.
    •Physical Vouchers are delivered by CTT Expresso to the address provided at the time you complete your purchase. Deliveries to Mainland Portugal and the Islands may take 48 hours (working days) from the date of payment. International deliveries may take up to 12 days.
    •Digital Vouchers are delivered to the e-mail address provided in the purchase process as soon as your payment has been confirmed.
    If you pay through an ATM at the weekend, confirmation of payment will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

    7. How long are the vouchers valid for? Can they be extended?
    Your Voucher is valid for 12 months and cannot be extended; it will be cancelled automatically once the expiry date has passed.

    8. Can I exchange or return a voucher or ask for a refund?
    Vouchers cannot be exchanged or returned once opened.
    Returns - up to 15 days after the date of purchase. Exchanges - up to 30 days prior to the expiry date. The exchange value must be greater than the original purchase value upon presentation of the invoice. We do not exchange Vouchers purchased at retail outlets. Vouchers cannot be exchanged for cash or for any product or service other than that purchased. Refunds - Vouchers are non-refundable through the use of a service with a lower value.

    9. How do I book?
    You MUST PRE-BOOK if you wish to use a Voucher.
    1. Go to the pestana.com website
    2. Choose a Pousada or Hotel
    3. Choose your dates
    4. Type the number next to the bar code into the "Special Prices" field
    5. Conclude the booking
    Handing over the Voucher at the time of use is MANDATORY. If the absence thereof, your stay will be charged in accordance with the rate available on pestana.com

    10. Can I use more than 1 Voucher per booking?
    You can only use 1 Voucher per booking and they cannot be combined with other discounts or promotions in force.

    11. Can I make a booking while the Voucher is valid and stay at the pousada/hotel after the 12-month period?
    No. You need to check-out within the 12-month period, after which your Voucher will have expired.

    12. Am I entitled to an extra bed?
    Vouchers are valid for 2 guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

    13. Can I cancel my booking?
    Vouchers are valid for 2 guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

    The Pestana Hotel Group may close hotels on a temporary or permanent basis due to reasons of force majeure, in which case the hotel(s) in question will be temporarily excluded from the scope of this agreement. The Pestana Group will always undertake to forward requests to other hotels when justified.

    Read more
  • Terms and Conditions Luxury Voucher Gold 50 Years

    1. What are the conditions for using the Voucher?
    •Available at more than 75 Hotels and Pousadas in Portugal.
    •Book 1 night for 2 guests in a SUITE with breakfast included and VIP treatment.
    •Suite-type rooms may not be available for booking at some Hotels and Pousadas in Portugal within the scope of this offer, alternatively, use your Voucher for any other type of room available at the time of booking.
    •If you prefer to book for more than 1 night or more than 2 guests per room, you can use your Voucher to obtain a discount.

    2. Are there any special times when I can´t use a Voucher for a night´s stay?
    Yes, Vouchers are only valid to obtain a discount on New Year´s Eve (31 December)

    3. Can I use a voucher to make a booking for more than 2 guests?
    If you prefer to make a booking for more than 2 guests per room or for a room other than a Standard one, your Voucher will be valid exclusively for obtaining a discount.

    4. What does being able to use a Voucher to obtain a discount mean?
    At times or at Pousadas and Hotels where the Voucher can´t be used for a night´s stay, you can use your voucher by deducting the face value from the flexible rate. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted.
    Premium Check-in: €149
    Luxury: €199
    50-year Gold: €399

    5. Which Pousadas and Hotels in Portugal accept the Voucher?

    POUSADAS DE PORTUGAL
    NORTHERN REGION: Pousada do Porto | Pousada Mosteiro de Guimarães | Pousada de Viana do Castelo | Pousada Mosteiro de Amares | Pousada da Caniçada | Pousada de Valença do Minho | Pousada de Bragança

    CENTRAL REGION:Pousada Serra da Estrela | Pousada Viseu | Pousada da Ria

    LISBON: Pousada de Lisboa | Pousada Palácio de Queluz | Pousada Castelo de Palmela | Pousada Vila de Óbidos | Pousada Castelo de Óbidos | Pousada de Ourém

    ALENTEJO:Pousada Castelo Alcácer do Sal | Pousada Convento de Évora | Pousada Convento Vila Viçosa | Pousada Convento de Arraiolos | Pousada Castelo de Estremoz | Pousada Convento de Beja | Pousada Marvão | Pousada Mosteiro do Crato

    ALGARVE: Pousada de Sagres | Pousada Estoi | Pousada de Tavira | Pousada de Vila Real de Santo António

    AZORES: Pousada Forte da Horta | Pousada de Angra do Heroísmo

    MADEIRA: Pestana Churchill Bay

    PESTANA COLLECTION HOTELS
    NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana Porto - A Brasileira

    LISBON: Pestana Palace | Pestana Cidadela Cascais

    PESTANA CR7 HOTELS
    LISBON:Pestana CR7 Lisboa

    MADEIRA: Pestana CR7 Funchal

    PESTANA HOTELS & RESORTS
    NORTHERN REGION: Pestana Douro Riverside

    LISBON: Pestana Cascais | Pestana Sintra Golf | Pestana Lisboa Vintage

    ALGARVE:Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor Beach Villas | Pestana Delfim | Pestana Alvor South Beach | Pestana Alvor Atlântico | Pestana Alvor Park | Pestana Viking | Pestana Vila Sol | Pestana Gramacho Residences | Pestana Carvoeiro Golfe - AL | Pestana Palm Gardens

    AZORES: Pestana Bahia Praia

    MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Palms | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village| Pestana Royal | Pestana Porto Santo | Pestana Colombos | Pestana Ilha Dourada

    6. How do I obtain my Voucher once I have paid?
    You can choose to have your Voucher delivered in physical or digital format at the time of your purchase.
    •Physical Vouchers are delivered by CTT Expresso to the address provided at the time you complete your purchase. Deliveries to Mainland Portugal and the Islands may take 48 hours (business days) from the date of payment. International deliveries may take up to 12 days.
    •Digital Vouchers are delivered to the e-mail address provided in the purchase process as soon as your payment has been confirmed.
    If you pay through an ATM at the weekend, confirmation of payment will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

    7. How long is the voucher valid for? Can it be extended?
    Your Voucher is valid for 12 months and can´t be extended; it will be cancelled automatically once the expiry date has passed.

    8. Can I exchange or return a voucher or ask for a refund?
    Vouchers can´t be exchanged or returned once opened.
    Returns - up to 15 days after the date of purchase. Exchanges - up to 30 days prior to the expiry date. The exchange value must be greater than the original purchase value upon presentation of the invoice. We do not exchange Vouchers purchased at retail outlets. Vouchers can´t be exchanged for cash or for any product or service other than that purchased. Refunds - Vouchers are non-refundable through the use of a service with a lower value.

    9. How do I book?
    You MUST PRE-BOOK if you wish to use a Voucher.
    1. Go to the pestana.com website
    2. Choose a Pousada or Hotel
    3. Choose your dates
    4. Type the number next to the bar code in the "Special Prices" field
    5. Conclude the booking
    Handing over the Voucher at the time of use is MANDATORY. If the absence thereof, your stay will be charged in accordance with the rate available on pestana.com

    10. Can I use more than 1 Voucher per booking?
    You can only use 1 Voucher per booking and they can´t be combined with other discounts or promotions in force.

    11. Can I make a booking while the Voucher is valid and stay at the pousada/hotel after the 12-month period?
    No. You need to check-out within the 12-month period, after which your Voucher will have expired.

    12. Am I entitled to an extra bed?
    Vouchers are valid for 2 guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

    13. Can I cancel my booking?
    Vouchers are valid for 2 guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

    The Pestana Hotel Group may close hotels on a temporary or permanent basis due to reasons of force majeure, in which case the hotel(s) in question will be temporarily excluded from the scope of this agreement. The Pestana Group will always undertake to forward requests to other hotels when justified.

    Read more
  • Terms and Conditions Gift Card

    1. What are the conditions for the use of Gift Cards?
    •Valid for all Pestana Hotel Group brands in Portugal.
    •You need to book on pestana.com by typing the Gift Card code into the date search.
    •When booking, the value of the Gift Card will be deducted from the final price.
    •Only 1 Gift Card can be used per booking; redeeming multiple Gift Cards for the same booking is not permitted, and they can´t be used together with other Gift Cards or promotional codes.
    • When making a booking with a Gift Card, it will be regarded as having been used. If you cancel the booking you will not be able to use it again, however, you will still be able to change the dates for the same Hotel or Pousada de Portugal.
    •If the value of the Gift Card is greater than the total value of the booking, the difference will not be refunded.
    •Gift Cards may be used at All Inclusive Hotels or for Half Board rates if the value of the accommodation is greater than the value of the Gift Card.

    2. Can Gift Cards be used on any date?
    Yes, Gift Cards serve to obtain a discount on a booking, and can be used on any date at the listed Hotels and Pousadas.

    3. Which Pousadas and Hotels in Portugal accept Gift Cards?

    POUSADAS DE PORTUGAL
    NORTHERN REGION: Pousada do Porto | Pousada Mosteiro de Guimarães | Pousada de Viana do Castelo | Pousada Mosteiro de Amares | Pousada da Caniçada

    CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada da Ria

    LISBON: Pousada de Lisboa | Pousada Palácio de Queluz | Pousada Castelo de Palmela | Pousada Vila de Óbidos | Pousada Castelo de Óbidos | Pousada de Ourém

    ALENTEJO: Pousada Castelo Alcácer do Sal | Pousada Convento de Évora | Pousada Convento Vila Viçosa | Pousada Convento de Arraiolos | Pousada Castelo de Estremoz | Pousada Convento de Beja | Pousada Marvão | Pousada Mosteiro do Crato

    ALGARVE: Pousada de Sagres | Pousada Estoi | Pousada de Tavira | Pousada de Vila Real de Santo António

    AZORES: Pousada Forte da Horta

    MADEIRA: Pestana Churchill Bay

    PESTANA COLLECTION HOTELS
    NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana Porto - A Brasileira

    LISBON Pestana Palace | Pestana Cidadela Cascais

    PESTANA CR7 HOTELS
    LISBON: Pestana CR7 Lisboa

    MADEIRA: Pestana CR7 Funchal

    PESTANA HOTELS & RESORTS
    NORTHERN REGION: Pestana Douro Riverside

    LISBON: Pestana Cascais | Pestana Sintra Golf | Pestana Lisboa Vintage ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor Beach Villas | Pestana Delfim | Pestana Alvor South Beach | Pestana Alvor Atlântico | Pestana Alvor Park | Pestana Viking | Pestana Vila Sol | Pestana Gramacho Residences | Pestana Carvoeiro Golfe - AL | Pestana Palm Gardens

    AZORES: Pestana Bahia Praia

    MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Palms | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village| Pestana Royal | Pestana Porto Santo | Pestana Colombos | Pestana Ilha Dourada

    4. How do I obtain my Gift Card once I have paid?
    You can choose to have your Gift Card delivered in physical or digital format at the time of your purchase.
    •Physical Gift Cards are delivered by CTT Expresso to the address provided at the time you complete your purchase. Deliveries to Mainland Portugal and the Islands may take 48 hours (business days) from the date of payment. International deliveries may take up to 12 days.
    •Gift Cards are delivered to the e-mail address provided in the purchase process as soon as your payment has been confirmed.
    If you pay through an ATM at the weekend, confirmation of payment will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

    5. How long are Gift Cards valid for? Can they be extended?
    Your Gift Card is valid for 12 months and can´t be extended; it will be cancelled automatically once the expiry date has passed.

    6. Can I exchange or return a gift card or ask for a refund?
    Gift Cards can´t be exchanged or returned once opened.
    Returns - up to 15 days after the date of purchase. Exchanges - up to 30 days prior to the expiry date. The exchange value must be greater than the original purchase value upon presentation of the invoice. We do not exchange Gift Cards purchased at retail outlets. Gift Cards can´t be exchanged for cash or for any product or service other than that purchased. Refunds - Gift Cards are non-refundable through the use of a service with a lower value.

    7. How do I book?
    You MUST PRE-BOOK if you wish to use a Gift Card.
    1. Go to the pestana.com website
    2. Choose a Pousada or Hotel
    3. Choose your dates
    4. Type the number next to the bar code in the "Special Prices" field
    5. Conclude the booking

    8. Can I use more than 1 Gift Card per booking?
    You can only use 1 Gift Card per booking and they cannot be combined with other discounts or promotions in force.

    9. Can I make a booking while the Gift Card is valid and stay at the pousada/hotel after the 12-month period?
    No. You need to check-out within the 12-month period, after which your Gift Card will have expired.

    10. If I have already made a booking, will I be able to use a Gift Card at a later date?
    No. Gift Cards have to be used at the time of booking. If you have already made a booking and want to use a Gift Card, you will need to cancel the initial booking and make a new one. Please note that in this situation the prices may have already changed.

    The Pestana Hotel Group may close hotels on a temporary or permanent basis due to reasons of force majeure, in which case the hotel(s) in question will be temporarily excluded from the scope of this agreement. The Pestana Group will always undertake to forward requests to other hotels when justified.

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